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Terms of Use

Public Training and Live Online Training and Classes Registration Policies and Procedures

Updated July 2021

Registration and Payment

Public trainings are on-site (face-to-face) sessions offered by Live online trainings are offered online by Registration for these courses is open to the public on websites. Public trainings and live online trainings feature a deadline for payment and registration effective two weeks prior to the start of the training. Full payment is due at that time in order to reserve a place in the training program. Space for our programs is filled on a first-come, first-paid basis.

Payment can be made by credit card (VISA, Mastercard, Discover, American Express). Our website currently only accepts credit card payments. Please contact us ( if you need an invoice.

Confirmation of registration

Upon receipt of online payment for a training registration, within 2-3 business days an email confirmation will be sent to you.

Approximately two weeks before the first day of a training program, a welcome email will be sent to you. This welcome email will reconfirm the training location, date(s), time(s) and include further information such as trainer bio(s), contact telephone number(s) and item(s) that participants should bring to the training.

Approximately 2-3 days before the training, a final reminder email will be sent to you.

Refunds and credits

A refund request for a public training or live online training program fee must be submitted in writing to Kim Huynh, Program Manager at: Refund requests submitted before the two-week training registration deadline will be subject to a $50 cancellation fee.  Refund requests submitted in the two-week period from the day of the registration deadline up until 11:59PM of the day before the training will be subject to a cancellation fee in the amount of 50% of the training program fee. Refunds will not be given after this deadline. Rather, a credit may be issued upon request submitted within two weeks of the first day of the training program, meaning that in the event of being unable to attend a program, you may submit a written request to apply that training program fee to a future program. If approved by, this amount will be kept on file as a credit for up to 2 years, after which the amount will be forfeited.


In the event of a training program cancellation, will communicate this information to you as quickly as possible. You can either request a refund or apply the training registration fee as a credit toward a future program.

Training/Class Participant Information Release

By registering for our public training or live online training programs, you agree to allow to share your contact information with participants in the same training session for purposes of creating a collaborative face-to-face or online training experience for all participants. Should you have concerns or not wish to have your contact information shared by, prior to the training session please contact Kim Huynh, Program Manager at:

Filming and Photography Release

You agree to be filmed and/or photographed by

You grant to and its subsidiaries, affiliates, successors, assigns and designees (collectively, “the Released Party”), approval for past use and the absolute right and permission for present use of any photographs, videos, recordings or images taken of training participants for any legitimate purpose in any manner or media, worldwide, in perpetuity, without notice to training participants and without limitation, condition, consideration, consent or compensation.

Your image and/or voice may be copyrighted, used and/or published individually or in conjunction with other photography or video works, and recordings, in color or black and white, in any medium including, without limitation, print publications, public broadcast, CD-ROM format, and for any lawful purposes, including, without limitation, trade, exhibition, illustration, promotion, publicity, advertising or electronic publication in the world and/or on the Internet and worldwide web.

In practice, uses photos or video clips primarily for promotional purposes on’s websites, newsletter, fliers and social media posts.

Disruptive Behavior Policy

In order to uphold the collaborative nature of our online training programs, reserves the right to remove any participant for abusive or aggressive behavior, spoken or written, towards staff, trainers or other participants. We recognize that the past year has been difficult for everyone. However, our participants, trainers and staff have the right to a safe and respectful learning and working environment. We thank you for your understanding.

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